Contact Us [September 2026]: Corrections, Complaints, Media and Commercial
Corrections, complaints about an operator, media enquiries and commercial questions. Every reply comes from a named person, and corrections are answered within two working days.
How to reach us
Every enquiry is answered by a named person. Corrections and operator complaints are our priority and we aim to respond to both within two working days.
Corrections and editorial
Found something wrong — a bonus term that has changed, a payout time that no longer holds, a legal point we have got wrong? Tell us. We would rather be corrected than be wrong, and we acknowledge corrections on the page rather than editing quietly.
Please include: the page URL, the specific claim, and what it should say. A link to a source helps enormously.
Complaints about an operator
If a casino or sportsbook listed here has withheld a withdrawal, voided winnings or refused to respond, we want to know. Reader complaints are logged against the brand and feed the trust score directly — a pattern of unresolved complaints is one of four things that gets an operator removed from this site.
Please include: the operator, the dates, the amount, the reason given, and any correspondence. Where we have a contact at the operator we will also raise it directly.
Media and research
[email protected] — subject line “Media”
We are happy to share our payout dataset, RTP audit methodology and licensing tracker with journalists and researchers, with attribution. Our editors are available to comment on New Zealand gambling regulation, the DIA licensing programme and online casino consumer issues.
Commercial
[email protected] — subject line “Commercial”
Operators are welcome to get in touch about affiliate arrangements, factual corrections to a review, or a re-test request after a material change.
To be clear about what is not available: score adjustments, a positive verdict, removal of a negative finding, and pre-publication review of a review. Those are not commercial products here and asking does not change the answer. Listing order is commercial — that is disclosed in the footer of every page and explained on how we rate — but it buys position in a list and nothing else.
Send us a message
This form is provided for convenience. Email reaches us faster and lets you attach evidence, which for an operator complaint is usually the important part.
What we cannot help with
We are a review site, not a regulator, an operator or an advice service. We cannot:
- Release a withdrawal or unlock an account. We have no access to any operator’s systems. We can tell you the right escalation path and we will log the complaint, but the operator and its regulator are the only parties who can act.
- Give you legal or tax advice. Our law and tax pages are general information written to primary sources. For advice about your situation, talk to a lawyer or a chartered accountant.
- Provide gambling counselling. If gambling is causing you or someone else harm, please contact Gambling Helpline Aotearoa on 0800 654 655 — free, confidential and available 24 hours a day. More options on our responsible gambling page.
Publisher details
Bonus Ledger Media Limited
Publisher of pharmaconline.co.nz
New Zealand
Editorial: [email protected]
Complaints: [email protected]
Editorial responsibility for this site rests with Nikau Broughton, Editor-in-Chief.